Mijengo

Privacy Policy

Last updated: January 15, 2024

1. Introduction

Mijengo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email, phone number, address)
  • Account credentials (username, password)
  • Profile information and photos
  • Payment and billing information
  • Government-issued ID for verification purposes
  • Property ownership documents

2.2 Property Information

When you list a property, we collect:

  • Property details (location, size, features, price)
  • Property photos and descriptions
  • Ownership and legal documents
  • Property history and transaction records

2.3 Usage Information

We automatically collect information about how you use our platform:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Search queries and viewed properties
  • Communication records within the platform
  • Location data (with your permission)

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

  • Provide and maintain our services
  • Process transactions and payments
  • Verify user identity and property ownership
  • Facilitate communication between users
  • Improve our platform and services
  • Provide customer support

3.2 Marketing and Communications

With your consent, we may use your information to:

  • Send promotional emails and newsletters
  • Provide personalized property recommendations
  • Notify you about platform updates and new features
  • Conduct market research and surveys

3.3 Legal and Safety

We may use your information to:

  • Comply with legal obligations
  • Prevent fraud and ensure platform security
  • Resolve disputes and enforce our terms
  • Protect the rights and safety of our users

4. Information Sharing and Disclosure

4.1 With Other Users

When you list a property or express interest in a property, certain information (name, contact details, property information) may be shared with relevant parties to facilitate transactions.

4.2 Service Providers

We may share information with trusted third-party service providers who help us operate our platform:

  • Payment processors
  • Cloud storage providers
  • Analytics services
  • Customer support tools
  • Marketing platforms

4.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Ensure user safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

5.1 Security Measures

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Secure data centers and infrastructure
  • Employee training on data protection

5.2 Data Breach Response

In the event of a data breach, we will notify affected users and relevant authorities as required by law, typically within 72 hours of discovery.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Delete your account and associated data
  • Export your data in a portable format
  • Restrict processing of your information

6.2 Communication Preferences

You can:

  • Opt out of marketing communications
  • Adjust notification settings
  • Choose what information to share publicly

6.3 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Account information is typically retained for 7 years after account closure. Transaction records may be kept longer as required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Tanzania. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@mijengo.co.tz
  • Phone: +255 123 456 789
  • Address: Data Protection Officer, Mijengo Ltd, Dar es Salaam, Tanzania

13. Data Protection Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Tanzania Data Protection Authority or other relevant regulatory body.

14. Consent

By using our platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.